Effective Date: August 1, 2025
Last Updated: August 1, 2025
Direct Services and Logistics (“Direct Services and Logistics,” “we,” “us,” or “our”) respects your privacy. This Privacy Notice explains how we collect, use, disclose, retain, and protect information when you visit our website, request a quote, arrange or receive logistics services, communicate with us, or otherwise interact with our business.
Depending on how you interact with us, we may collect the following information:
Name
Business or organization name
Mailing, billing, pickup, and delivery addresses
Email address
Telephone and mobile telephone numbers
Account or customer number
Quote and service requests
Pickup, delivery, shipment, route, and scheduling information
Information about goods, equipment, vehicles, or other items being transported or serviced
Dispatch, delivery, and service status
Proof-of-delivery information
Communications with customers, drivers, carriers, vendors, and service providers
Billing, invoice, and payment-related information
Payment-card transactions may be processed by a third-party payment processor. We may not directly retain complete payment-card information.
When you use our website or electronic services, we may automatically collect:
IP address
Browser and device information
Operating system
Referring website
Pages viewed and actions taken
Date and time of visits
Cookie and similar technology information
If you communicate with us by telephone, email, web form, or text message, we may collect your contact information, the content of the communication, your communication preferences, and records demonstrating whether and how you consented to receive text messages.
We may collect information:
Directly from you
Through our website, forms, quote requests, and scheduling tools
During telephone, email, and text-message communications
Through our customers, authorized representatives, drivers, carriers, vendors, subcontractors, and other parties involved in fulfilling a requested service
Automatically through cookies, analytics tools, and similar technologies
From public or commercially available sources when permitted by law
We may use information to:
Respond to inquiries and provide quotes
Arrange, schedule, dispatch, track, and complete requested services
Provide pickup, delivery, shipment, appointment, and service updates
Communicate with customers, drivers, carriers, vendors, and authorized representatives
Confirm appointments, service requests, transactions, or deliveries
Process payments and maintain billing and transaction records
Provide customer support
Maintain and improve our website, services, and business operations
Detect fraud, misuse, security incidents, or unlawful activity
Maintain business, tax, safety, insurance, and compliance records
Protect our rights, property, personnel, customers, and the public
Comply with legal, regulatory, contractual, and insurance obligations
Send marketing communications when the recipient has provided any consent required by law
We will not use consent to receive non-marketing service messages as consent to receive marketing messages.
When you expressly opt in, Direct Services and Logistics may send text messages concerning quote requests, scheduling, dispatch, pickups, deliveries, shipment or service status, appointment reminders, customer support, account activity, and other information related to services you requested.
If you separately opt in to marketing messages, we may also send promotions, special offers, or other marketing communications. Consent to receive marketing text messages is not a condition of purchasing goods or services.
Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of text messages or HELP for assistance. Opting out of text messages does not prevent us from contacting you through other lawful methods when necessary to fulfill a transaction or service request.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell, rent, or transfer SMS opt-in information or consent records. SMS/Text Messaging Program
Direct Services and Logistics offers an SMS/text messaging program for customers who expressly opt in. Messages may include quote follow-ups, appointment reminders, scheduling information, dispatch notifications, pickup and delivery updates, shipment or service-status updates, account notifications, and customer-support communications.
Customers who separately consent to marketing messages may also receive promotions, special offers, discounts, and service announcements. Consent to receive marketing text messages is not required as a condition of purchasing any goods or services.
Users opt in by entering their mobile telephone number and affirmatively selecting the applicable unchecked SMS consent checkbox on a Direct Services and Logistics website form, contact form, quote-request form, booking form, or other electronic form.
Marketing and non-marketing SMS consent options are presented separately. Consent is voluntary, and SMS consent checkboxes are not selected automatically. Merely providing a telephone number or submitting a form without selecting an SMS consent checkbox does not constitute consent to receive text messages.
Direct Services and Logistics maintains records of SMS consent, including the method, date, time, and source through which consent was provided.
Message frequency varies based on the services requested and the recipient’s interactions with Direct Services and Logistics. Recipients may receive multiple messages per week while a quote, appointment, pickup, delivery, shipment, service request, or customer-support matter is active. Marketing message frequency may vary.
Message and data rates may apply. Contact your wireless carrier for information about your messaging or data plan.
You may cancel the SMS program at any time by replying STOP to any text message. After you reply STOP, we may send one final message confirming that you have been unsubscribed. You will not receive additional messages from that SMS program unless you opt in again.
For assistance, reply HELP or contact Direct Services and Logistics at [SUPPORT EMAIL ADDRESS] or [BUSINESS TELEPHONE NUMBER].
Wireless carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Direct Services and Logistics does not sell, rent, share, or transfer SMS opt-in information or consent records to third parties or affiliates for their own marketing or promotional purposes.
We may disclose information in the following circumstances:
We may disclose information to businesses that perform services on our behalf, including:
Communications and customer-management providers
Website hosting and technology providers
Payment processors
Customer-support providers
Dispatch, routing, and scheduling providers
Insurance, accounting, auditing, and professional advisers
These parties may use information only as necessary to provide contracted support services or as otherwise permitted by law.
We may disclose information necessary to complete a requested service to drivers, carriers, dispatchers, warehouses, brokers, technicians, delivery partners, property representatives, customers, consignees, vendors, or other parties participating in the transaction.
This operational disclosure does not include permission to use your SMS opt-in information for independent marketing.
We may disclose information when reasonably necessary to:
Comply with applicable law, regulations, subpoenas, court orders, or lawful government requests
Enforce our agreements and policies
Detect or prevent fraud, security incidents, or unlawful conduct
Protect the safety, rights, or property of our company, customers, personnel, or others
Information may be disclosed as part of a merger, financing, reorganization, acquisition, sale of assets, or similar business transaction, subject to appropriate confidentiality and legal safeguards.
SMS consent records may not be used by a successor for purposes materially different from those to which the individual consented.
Our website may use cookies and similar technologies to operate the site, remember preferences, understand website usage, maintain security, and improve performance.
You can configure your browser to reject or delete cookies. Disabling certain cookies may affect the operation of some website features.
We retain personal information for as long as reasonably necessary to:
Provide requested services
Maintain transaction and business records
Document communication preferences and consent
Resolve disputes
Enforce agreements
Meet tax, insurance, safety, legal, and regulatory requirements
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it in accordance with our retention practices and applicable law.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
No transmission or storage system can be guaranteed to be completely secure. You should use appropriate caution when transmitting information electronically.
Depending on where you live and subject to applicable law, you may have the right to:
Request access to personal information we maintain about you
Ask us to correct inaccurate information
Request deletion of certain information
Obtain information about how we use or disclose your information
Withdraw consent where processing is based on consent
Opt out of marketing email by using the unsubscribe link in the message
Opt out of text messages by replying STOP
To submit a privacy request, contact us using the information below. We may need to verify your identity before completing a request.
Certain information may be retained when required by law or reasonably necessary for security, recordkeeping, or service fulfillment. We will not discriminate against you for exercising a privacy right protected by applicable law.
Our website and services are intended for adults and businesses. We do not knowingly collect personal information directly from children under 13.
If we learn that we collected such information without legally valid authorization, we will take reasonable steps to delete it.
Our website may contain links to websites or services operated by other parties. We are not responsible for the privacy, security, or content practices of those third parties.
We encourage you to review their privacy notices before providing information.
We may update this Privacy Notice to reflect changes in our practices, technology, services, or legal obligations.
The updated notice will be posted on this page with a revised “Last Updated” date. Material changes will be communicated when required by applicable law.
Questions, concerns, and privacy requests may be directed to:
Direct Services and Logistics
Legal business name: [EXACT LEGAL NAME USED IN A2P REGISTRATION]
Address: [STREET ADDRESS, CITY, STATE, ZIP CODE]
Email: [PRIVACY OR SUPPORT EMAIL ADDRESS]
Telephone: [BUSINESS TELEPHONE NUMBER]
Website: [WEBSITE URL]